Q: Can I cook using a cast iron skillet on a Blackstone griddle? If so, any suggestions?
A: You can use any kind of metal pan directly on the griddle top. Most things you can cook in a cast iron will work directly on the griddle top, no skillet needed.
We recommend using pots or pans on the griddle when you need to cook things that need a confined space like syrup.
Q: Suggestions for keeping the wind from blowing out the flames?
A: We sell wind guards for 28" & 36" griddles on our site. Please note that they will not work with our Culinary units, but they can be used on other griddles with hoods (the hood must be open for them to work properly).
Q: What's the best way to cook salmon?
A: Place the skin side down on the oiled griddle (set to medium). Top with thin squares of butter, herbs, and lemon then cover for 4-6 minutes depending on the thickness of the filet. Serve with greens.
Q: Do you have a warranty for accessory parts?
A: Most Blackstone Products come with a 1-Year manufacturer warranty that covers parts, workmanship, and finishes. To activate your griddle's warranty, you can register your griddle on our website here. Your registration gives us the information we need to order replacement parts for you if you ever need to place a warranty claim.
If you need warranty assistance with an accessory or cover, please contact our support team.
Q: How do you clean the burners? The flames have changed colors.
A: The flame color for a burner is determined by the oxygen to propane ratio. Some of our 28" griddles are designed with an oxygen-propane ratio that causes the flame to be more orange, which is normal. However, if your griddle's flames are uneven, or are not reaching the temperature they should be, you may need to clean your burners.
In most cases, the easiest way to clean a burner is to remove it and clean it out with a bottle brush or compressed air. Here's a video explaining the process.
That's it for this week's "Ask Blackstone Anything" - we'll be back every Monday to share more tips and tricks from questions submitted by you.
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