Q: Is this rust on my griddle or did I overseason it?
A: It is possible to overseason a griddle. The excess seasoning that hasn't bonded with the cast iron is brown and looks just like rust. To remove, heat the griddle, apply a little oil, and use a scraper or cleaning stone to remove the excess seasoning. See video here
If your griddle does happen to rust check out this video here on how to remove it.
PRO TIP: The easiest way to keep your griddle from rusting is to use it frequently (at least weekly).
Q: How to properly clean a Blackstone griddle?
A: One of our brand chefs, Todd Toven, did an amazing video showcasing three levels of cleaning required depending on how big of a mess is left over. Check it out here.
PRO TIP: Make sure you clean the griddle while it's still hot and apply a thin layer of oil afterward to lock the moisture out and get you ready for the next meal.
Q: When should I reseason my griddle?
A: There is no exact answer for this, but after cooking on it for a while (8 months, one year, two years, etc), the seasoning on the griddle will start to become uneven and have a rough-like texture. That is when you know it's time for a new seasoning. Check out this video from Todd as he explains the process more in-depth.
Q: What cooking oil should I be using to cook with?
A: Any oil can be used and each has its unique benefits, both health and flavor related. Some, like olive oil or coconut oil, can noticeably enhance the flavor of your meals while being a little healthier. But there is nothing wrong with using canola if that is what you currently have.
Q: Is a new pizza oven coming out?
A: Yes!! We recently put out an article about it HERE.
We are in the final testing phase - no official release date has been announced as of yet.
Q: How to cook pizza on the griddle without burning the bottom and undercooking the top?
A: CJ and Betty made a great video about how to make pizza on a Blackstone griddle without burning the bottom before the cheese melts.
PRO TIP: Lightly toast the bread on the griddle, flip it over, then add the cheese first. After the cheese, add the sauce, pepperoni, and other toppings.
Lastly, there were a few support-related questions in regard to warranties and parts. Because each case is specific we won't be able to answer them here. If you have one of those questions, please reach out to our customer service team over the phone, email, or chat.
That's it for this week's "Ask Blackstone Anything" - we'll be back every Monday to share more tips and tricks from questions submitted by you.
